How to Clear Cookies for Our Website

If you're having trouble completing your purchase, clearing your browser cookies may help resolve the issue.

Google Chrome (Desktop)

Step 1: Open our website.
Step 2: Click the icon to the left of the website address.
Step 3: Select Site settings.
Step 4: Click Delete data or Clear data.
Step 5: Refresh the website and try checking out again.

Mozilla Firefox (Desktop)

Step 1: Open our website.
Step 2: Click the padlock or site information icon next to the website address.
Step 3: Select Clear cookies and site data.
Step 4: Confirm and refresh the page.
Step 5: Try completing your purchase again.

Safari (iPhone / iPad)

Step 1: Open your device's Settings.
Step 2: Go to Apps → Safari → Advanced → Website Data (on older iOS versions, go directly to Safari).
Step 3: Search for lukata.
Step 4: Swipe left on the website entry and tap Delete.
Step 5: Reopen Safari and try again.

Google Chrome (Android)

Step 1: Open our website in Chrome.
Step 2: Tap the icon next to the website address.
Step 3: Select Cookies and site data (or Site settings, depending on your version).
Step 4: Delete the stored website data.
Step 5: Reload the website and try checking out again.

Still Having Trouble?

Try opening our website in a private/incognito browsing window.

If the problem continues, please contact our customer support team. We'll be happy to help!